Privacy Policy

Last updated: May 2026

Grey Peacock Inc. ("Grey Peacock", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Submit a quote request (name, email address, phone number, postal codes, service details)
  • Subscribe to our newsletter (email address)
  • Contact us directly by phone or email

We do not automatically collect browsing data, cookies, or tracking information beyond what is standard to web hosting (server logs). We do not collect financial data, government identification, or health information.

2. How We Use Your Information

We use the personal information we collect solely for the following purposes:

  • To respond to your quote requests and service inquiries
  • To schedule and coordinate delivery, installation, and relocation services
  • To send our newsletter and service updates (only if you explicitly subscribed)
  • To improve the quality of our services and website
  • To comply with applicable legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

3. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share your information only with the following categories of third-party service providers, strictly to the extent necessary to operate our services:

  • Formspree — processes quote request form submissions and forwards them to our email. Data is transmitted securely and not stored long-term by Formspree beyond delivery.
  • Email and newsletter platforms — if you have subscribed to our newsletter, your email address may be stored with our email marketing provider.

We require all third-party providers to handle your information in accordance with applicable privacy law and to use it only for the purposes for which it was shared.

We may also disclose personal information if required to do so by law or in response to a valid legal request from a government authority.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote request information is retained for a period of up to two years for service follow-up purposes. Newsletter subscriber information is retained until you unsubscribe.

5. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for the collection or use of your personal information (subject to legal or contractual restrictions)
  • Request deletion of your personal information, where applicable

To exercise any of these rights, please contact us at sp@greypeacock.ca. We will respond to your request within 30 days.

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: