Terms of Service

Last updated: May 2026

Please read these Terms of Service ("Terms") carefully before using the website at greypeacock.ca or engaging Grey Peacock Inc. ("Grey Peacock", "we", "us", or "our") for any delivery, installation, or relocation services. By accessing our website or booking our services, you agree to be bound by these Terms.

1. Services

Grey Peacock provides furniture delivery, installation, and relocation services in Toronto and the Greater Toronto Area, Ontario, Canada. The specific scope of services for each engagement is agreed upon between Grey Peacock and the client prior to the commencement of work, either verbally, in writing, or through a confirmed booking.

We reserve the right to decline any service request at our discretion, including requests that fall outside our service area, operational capacity, or that present safety risks to our team or property.

2. Bookings and Confirmations

All bookings are subject to availability. A booking is confirmed only when explicitly acknowledged by Grey Peacock via phone or email. Quote requests submitted through our website form do not constitute a confirmed booking until we have contacted you and agreed on scheduling and scope.

We will make reasonable efforts to honour confirmed booking times. In the event of unforeseen circumstances (severe weather, equipment failure, or other events beyond our control), we will contact you as early as possible to reschedule.

3. Client Responsibilities

To ensure a successful delivery or installation, the client is responsible for:

  • Providing accurate information about the delivery address, access requirements, and any building restrictions (freight elevator hours, loading dock availability, etc.)
  • Ensuring that a responsible adult is present at the delivery location during the scheduled service window
  • Ensuring clear and safe access to the delivery route and placement location
  • Notifying us in advance of any fragile, high-value, or unusual items that may require special handling
  • Confirming building access arrangements (freight elevator booking, security clearance, etc.) prior to the scheduled service date

Grey Peacock is not liable for delays or unsuccessful deliveries caused by inaccurate client-provided information or failure to meet access requirements.

4. Cancellations and Rescheduling

We understand that plans change. We ask that cancellations or rescheduling requests be made at least 24 hours before the scheduled service time. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee, which will be communicated at the time of booking or in our service agreement.

5. Insurance and Liability

Grey Peacock carries general liability insurance and cargo coverage for items in our care during transport and installation. In the event of damage to furniture or property caused by our team's negligence, please notify us within 48 hours of service completion. We will assess the situation and work with you toward a reasonable resolution.

Our liability is limited to the direct cost of repair or replacement of damaged items, up to the limits of our insurance coverage. We are not liable for indirect, consequential, or incidental damages, including loss of business, inconvenience, or loss of use.

Grey Peacock is not liable for damage to items that were pre-existing, improperly packaged by the manufacturer, or that result from structural limitations of the delivery location (narrow doorways, low ceilings, fragile flooring, etc.) that were not disclosed to us in advance.

6. Website Use

The content on greypeacock.ca is provided for general informational purposes. While we make reasonable efforts to keep information accurate and up to date, we make no warranties regarding the completeness, accuracy, or fitness for any particular purpose of the content on our website.

You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with other users' access to it.

7. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Grey Peacock Inc. or its content suppliers and is protected by applicable copyright and intellectual property law. You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

9. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "last updated" date. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

10. Contact

If you have any questions about these Terms, please contact us: